Returns Policy applies to items that arrive damaged, dried out, or broken due to shipping/transit challenges. Customers may get a replacement or a credit note for the equivalent amount. (It is the company’s discretion to determine whether the state of a shipped item qualifies as damaged so as to be eligible for an exchange or a Credit Note.)
Customer allergic reactions are not covered under the return policy.
If the product is not in stock, a credit note (coupon) of the same amount will be provided.
Change of mind, not liking product color, etc are NOT covered by the easy return policy.
Gifts purchased by a customer for others are NOT covered unless they meet the damaged, broken, or dried-out during transit criteria.
The return process must be initiated within three days of purchase.
No complaints will be honored 10 business days after receiving the order.
Easy returns DO NOT APPLY to claims that we sell fake or inauthentic products. Our products are 100% authentic, and from authorized wholesalers and manufacturers.
The return has to be of the same value as the purchase price. If an item is purchased using a coupon or during a sale, the credit note amount would be for the discounted price paid and not the original price.
The item being returned must be unused and in original packaging.
Any store credit vouchers issued as a return need to be used within thirty days, or else the voucher/store credit becomes invalid.
Customers must have original, authentic, and valid receipts of purchase.
Checking if an item is Halal ( حلال ) is the customer’s responsibility. beauty247.pkwill not refund nor exchange items that the customer believed are halal, but are not.
